Warranty

King Warranty Terms (Australia) – Products for Commercial Use

v. 20231130

 

1 INTRODUCTION

1.1 These Warranty terms (Warranty) are limited in their application to products which are purchased by you for business or commercial (not personal, household or domestic) use. King’s Warranty on products sold for personal, household or domestic use do not apply and are completely excluded.

1.2 This warranty is only applicable when it is notified to you, the purchaser, at or before the time when you purchase Products for commercial use.

1.3 King warrants King branded products and selected components of those products, as specified in this warranty, against failure due to a manufacturing defect for the period referred to in the below table (Warranty Period), subject to these terms.

1.4 Each Warranty Period begins running from the date of delivery of the

1.5 If a service call is required in order to respond to a warranty claim which is made before the first anniversary of the date of delivery, the fees for that service call are included in the Warranty. After the first anniversary has elapsed King may, in its discretion, charge a fee for the cost of a service call. Different conditions apply for regional customers, as described in clause 6.

1.6 If the address where the purchaser’s product is located is outside of a metropolitan area where a King showroom is located (Metro Area), the purchaser must make arrangements with King to return the product to a King warehouse as selected by King and at the purchaser’s cost so as to enable King’s service technician to assess the warranty claim.

1.7 King reserves the right to change the terms of the Warranty at any time however if we do make a change, we will continue to honour the terms of the Warranty which was in effect at the time when you purchased a product which is covered by this Warranty.

1.8 Each Warranty is specific to a product or a component of a product as described in the following Please note the exclusions to this Warranty that are listed in this document and the specific exclusions for each specific product and component warranty listed in the below table.

 

	Products/Components	Warranty Period from date of delivery	Specific Exclusions
	Indoor products manufactured by King
1	Steel or alloy frames	10 years
2	Sofa accessories for indoor products	1 year (12 months)	Electrical accessories.
3	Electrical accessories for indoor products	1 year (12 months)
4	Other components of indoor products (including foam, feather and fibre fillings, suspension, springs, mechanisms (including sofa & storage bed mechanisms), hydraulics, zippers, touch fasteners and legs)	5 years according to Pro Rata Schedule:
		*Year 0-1 Free
		*Year 1-2 50%
		*Year 2-3 60%
		*Year 3-4 70%
		*Year 4-5 80%
	* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.	*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost the purchaser $70.
		Service charges and transport costs are charged to the purchaser at Standard King rates.
5	King Leather and King Fabric components of indoor products	King Leather and King Fabric components of indoor products:
	* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.	3 years specific to Heavy Commercial graded fabrics and leathers;
		12 months on all other King branded textiles: according to Pro Rata Schedule:
		*Year 0-1 Free
		*Year 1-2 50%
		*Year 2-3 75%
		*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost
		the purchaser $75.
		House calls and transport costs are charged to the purchaser at Standard King rates.
	Outdoor products manufactured by King
6	Steel or alloy frames*	3 years	Surface corrosion of steel furniture and parts, including stainless steel, as a result of direct use in harsh seafront locations or in a confined, chlorinated environment.
	(Including warranty against structural defects)
7	Coating and Surface	3 Years	Minor corrosion spots at the weld joins.
			Surface corrosion originating from, scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.
			Any occurrence of any detritus, organic or man-made matter settling on the product surface.
			Tea staining on stainless steel product surface.
8	Components of outdoor products (including but not limited to King Fabrics*, foam, feather and fibre fillings, suspension, springs, mechanisms (including storage base mechanisms), zippers, touch fasteners, legs and outdoor accessories).	2 years
	* Please see below under the heading ‘What is not covered by the Warranty’ for further details on King Fabrics.
9	Accessories for outdoor products and Weatherguard covers	1 year
10	King Rope	2 years
11	Solution-dyed acrylic, specialty fabrics and decorative shade fabrics solely from the outdoor fabric collection.	5 years	Electrical and motion components. Any other parts of products.
			Any other fabric range of King Living products.
	This includes Deluxe Shade cloth fabric which may be specified for the King Cabana.
12	Standard (not Deluxe) shade cloth fabric which may be specified for the King Cabana; and	1 year
	Solution-dyed polyester outdoor fabric.
	Electronics and motion components
13	Electronics and motion components of all King Living branded products.	1 years
	Other products
14	Sleep+ products (excluding Fit Cover)	10 years according to Pro Rata Schedule:
		*Year 0-1 Free
		*Year 1-2 Free
		*Year 2-3 20%
		*Year 3-4 30%
		*Year 4-5 40%
		*Year 5-6 50%
		*Year 6-7 60%
		*Year 7-8 70%
		*Year 8-9 80%
		*Year 9-10 90%
		*Percentage of retail replacement cost. e.g. Replacement of a defective $100 part during year 3 would cost the purchaser $20.
		House calls and transport costs are charged to the purchaser at Standard King rates.
15	Fit Cover	1 years
16	Case Goods & King bedroom, dining room, living room and furnishing products	2 years	Any other range of King products.
17	King lighting products	1 year	Lightbulbs: King may, at its discretion, provide lightbulbs together with a product, but lightbulbs are not included in or covered by this Warranty.
18	Rugs by King	1 year	Any other range of rugs sold by King.
19	Canopy fabric on Umbrellas (Whitehaven + Hyams)	5 years on Solution-dyed acrylic fabric
20	Frame on Umbrellas (Whitehaven + Hyams)	1 years	Electrical and motion components.
			Surface corrosion of steel parts, including stainless steel, as a result of direct use in harsh seafront locations or in a confined, chlorinated environment.
			Surface corrosion originating from, scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.
			Any occurrence of any detritus, organic or man-made matter settling on the product surface.
			Tea staining on stainless steel product surface.
21	Pool Float (limited to fabric cover, inner core and electric pump)	1 year	Fading of colours due to general wear and tear, direct sunlight and/or use in harsh seafront locations or a harsh chlorinated environment
			Any occurrence of any detritus, organic or man-made matter settling on the product surface.
			Any other parts of the product.

 

2 WHAT IS NOT COVERED BY THE WARRANTY?

2.1 These King Warranty Terms do not apply:

1. Unless they have been notified to you, the purchaser, at or before the time when you purchase Products for commercial use;
2. To any exclusions specifically listed for the relevant product or component in the above table;
3. Where the product has been delivered to a locality outside of Australia whether by King, another third party or the original purchaser;
4. If, at any stage during the use of the product by the original purchaser, the purchaser transports the product to a locality outside of Australia;
5. Where the product or components of the product:

1. 1. have not been purchased directly from King; or
   2. have had any product tags removed, altered or defaced; or
   3. have been modified or changed without approval from King;

1. To fabrics supplied by you or outside suppliers. Please note that fabrics and leathers supplied by an outside supplier may be covered by the supplier’s own warranties;
2. To normal wear and tear associated with the products and components. Fabrics, leathers, rugs, suspension components, cushioning and fillings will show signs of wear and tear with Fabrics, rugs and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and are not to be considered defects. King reserves the right to determine at its discretion whether a component has failed due to a defect or wear and tear. Any item requiring replacement due to wear and tear will be at your own expense;
3. To colour variations caused by exposure to the local environment for products including but not limited to fabrics, leathers, rugs, timber veneer and solid timber;
4. To damage caused by use of parts and consumables that are not the genuine manufacturer’s parts and consumables. Please note that for any item that is not actually manufactured by King, we will only provide that repair or replacement service to the extent that we can obtain the manufacturer’s approval to do so on their behalf, otherwise we will not offer that repair or replacement warranty for such item;
5. To freight, call-out fees, labour and other items associated with making a claim under this Warranty where the claim is an invalid warranty claim. If the claim is a valid warranty claim, then King will only be liable for the costs that it has pre- approved in writing, where pre-approval must be obtained by you prior to you incurring those All costs for which pre-approval in writing is not obtained by you in accordance with this paragraph are excluded from this Warranty and they will be charged to you at standard King rates; and
6. To products or components that become defective as a consequence of misuse, lack of proper care and maintenance, commercial use or handling in transit. You must use and maintain the products and components in accordance with the care instructions for the relevant product and component as provided on King’s website and any other information made available you by If a component of a product becomes defective, you must not attempt to repair it yourself. Doing so may cause damage which is not covered by this Warranty.

2.2 This Warranty only applies to the original purchaser of the products where the products are delivered to an Australian delivery address and remain in Australia for the life of the product. You cannot assign or transfer any benefit conferred by this All

subsequent purchasers acquire the product ‘as is’ and without the protection of the Warranty.

 

3 HOW DO YOU LODGE A WARRANTY CLAIM?

3.1 You must notify King Customer Service within 14 days of any defect Notification must be:

1. by telephone: 1300-13-KING (5464)
2. by email: [email protected].
3. by contacting King’s commercial sales

3.2 You must provide the following information upon notification of the defect:

1. your name;
2. the full and correct name of the purchaser, as described on King’s sales order or invoice;
3. order delivery address;
4. your phone number;
5. King Living product details; and
6. details of the defect claimed

3.3 Once a Warranty claim is received by King, a representative of King Customer Service will help determine whether your Warranty claim is valid, and if it is, will inform you how King will honour it. You may be required to provide King with:

1. photographic evidence of the defect;
2. a written explanation of the defect;
3. details of the

3.4 During the process, King Customer Service may, before providing the warranty service, require that you respond to questions designed to assist with diagnosing potential faults and follow their procedures for obtaining the Warranty. You must respond to all requests promptly. King reserves the right in its absolute discretion to determine whether a part has failed due to a defect, or instead due to wear and tear.

 

4 HOW WILL A VALID WARRANTY CLAIM BE HONOURED?

4.1 All Warranty claims determined by King Customer Service to be valid will be honoured. The replacement item becomes your property and the replaced item becomes King’s

4.2 To honour a warranty claim relating to a product, King will, at its option:

1. Replace the product or supply equivalent (When a product or component is replaced, any replacement item becomes your property and the replaced item becomes King’s property); or
2. Repair the product; or
3. Pay the cost of replacing the product by acquiring an equivalent (When a refund is provided, the returned product becomes King’s property and must be returned to King); or
4. Pay the cost of having the product

4.3 To honour a warranty claim under a Warranty that relates to a recliner electronics and motion component, King will, at its option:

1. Replace the recliner electronics or motion component or supply equivalent recliner electronics or motion component. (When a component is replaced, any replacement item becomes your property and the replaced item becomes King’s property); or
2. Repair the recliner electronics or motion component; or
3. Pay the cost of replacing the recliner electronics or motion component or acquiring an equivalent recliner electronics or motion component. (When a refund is provided, the returned recliner electronics and/or motion component becomes King’s property and must be returned to King); or
4. Pay the cost of having the recliner electronics or motion component

4.4 Components replaced under this Warranty may vary in colour and texture to the original and such variations are not considered a defect.

4.5 Any repair or replacement under this Warranty is limited to the defective component

 

5 DISCLAIMER

5.1 To the extent permitted by law, all other warranties implied or otherwise not set out in this Warranty are excluded. King will be under no liability in contract, tort (including without limitation, negligence), or breach of statutory duty to otherwise compensate the party eligible to make a warranty claim for:

1. any expenses incurred by the claimant or a third party;
2. any loss of profit, revenue, business, contracts or anticipated savings;
3. any loss or expense resulting from a claim by a third party;
4. any special, indirect or consequential losses or damages caused by King’s failure to complete or delay in completing any of its obligations in this Warranty.

 

6 LIMITATIONS ON DISCLAIMER

6.1 If the supply of the products to you is a consumer sale pursuant to the Australian Consumer Law, the following statement applies. In the following statement, ‘our’ means King Living and ‘you’ means the purchaser:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6.2 The benefits given by this Warranty are additional to other rights and remedies that you may have in relation to our Any paragraph of this Warranty which is unenforceable or void is to be severed and the rest of this Warranty will remain in force.

 

7 CONTACT

If you have any questions or comments in relation to this Warranty, please contact: King Customer Service

1300-13-KING (5464)

[email protected] www.kingliving.com.au 123 Turrella St

Turrella NSW 2205 Australia